Frequently Asked Questions
(FAQ)

1. How to book the service?

Step 1

Simply call us or email us to make a call appointment. We will ask a bunch of questions to get better understanding of your need. 

 

Step 2

We will do the walkthrough to see the real condition of your house to get the best estimation of the quote

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Step 3

Book the cleaning service

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2. Do I have to be at home during the cleaning?

You are welcome to be present. Most clients prefer to greet the cleaners at the time of arrival and head out for the duration of the cleaning, to get to other things that are important to them.

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3. How do you get into my place?

Many of our clients leave us a key/fob in a discreet location or tell us their door/garage/buzz code. We go in, work hard, lock up and off to the next appointment.

 

4.Are your  employees  insured and bonded?

Absolutely. We are insured and bonded. 

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5. What if something got damaged during my cleaning ?

We treat each home with great care. While we do our best to make sure your belongings are safe, sometimes things can happen. If we damage or break anything while cleaning, we will repair or replace the item to similar value

Please be sure to put them away or leave us a note that says "DO NOT TOUCH" so we can avoid accidents.

If our insurance needs to get involved for more significant damages, we kindly ask you for your cooperation and patience as we involve insurance agents.

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6. Do you clean under the furniture and appliances?

No, for liability and insurance reasons we are unable to move your furniture that is over 30lb as well as appliances, such as fridge, stove, washer and dryer.

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If you wish us to get under those areas, please move your fridge, for example, out of its original location, and we will vacuum and wash the floor underneath.

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7. Do you bring your own supplies and equipment?

Yes, we provide everything that is needed to thoroughly clean your place, including all cleaning solution, vacuums, spin mop, dusters, brushes 

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If you do wish us to use your specific cloths, vacuum or a mop, please let us know upon booking your appointment. 

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8. What cleaning products do you use?

We prioritize the safety of your family and pets. We use most our cleaning product  with natural product and carefully selected to be non-toxic, minimizing any potential harm to your loved ones, pets, or the environment. If you have specific concerns or allergies, please let us know, and we can make accommodations to use alternative products that are safe for everyone in your household.

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9. What if I find something unsatisfied?

If you find something unsatisfied during your service, please contact us within 24 hours and we will send out our cleaner to reclean at your specific area 

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10. What is your cancellation policy?

In order to reserve your cleaning date and time,a deposit of $50 will be applied. This fee is NON-REFUNDABLE but deductible from the total cleaning price.

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If you cancel your appointment in less than 48 hours from the start of your cleaning appointment, you will be charge for cancellation fee is $100